Privacy Policy

1. Introduction

Welcome to Ziri ("we," "our," "us," or the "Company"). We are committed to protecting your personal information and your right to privacy while providing you with a personalized and high-quality service. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when registering, making purchases, or interacting with our Service:

• Account Information: Name, email address, username, password, date of birth
• Payment Information: Credit card details, billing address, payment history (processed securely through third-party providers)
• Profile Information: Profile picture, bio, reading preferences, favorite genres
• Communications: Messages, feedback, support requests, survey responses
• User Content: Reviews, ratings, comments, bookmarks, playlists

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information:

• Device Information: Device type, model, operating system, unique device identifiers, mobile network information, browser type
• Usage Data: Listening history, search queries, content interactions, app features used, time spent, frequency of use
• Location Information: IP address, time zone, approximate geographic location (country, region, city)
• Analytics Data: App performance metrics, crash reports, error logs, diagnostic information
• Cookies and Tracking: Cookies, pixel tags, mobile identifiers, and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from:

• Authentication Providers: When you sign in using Google, Apple, or Facebook
• Payment Processors: Transaction confirmations and subscription status
• Analytics Partners: Demographic and interest data
• Marketing Partners: Campaign effectiveness and attribution data
• Public Sources: Publicly available information

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Provision and Improvement

• Provide, maintain, and improve our Service
• Personalize content recommendations and user experience
• Process transactions and manage subscriptions
• Synchronize your data across devices
• Develop new features and functionality
• Monitor and analyze usage trends and preferences

3.2 Communication

• Send service-related notices and updates
• Respond to inquiries and provide customer support
• Send marketing communications (with your consent)
• Notify you about new content and features
• Request feedback and conduct surveys

3.3 Safety and Security

• Detect, prevent, and address fraud and abuse
• Monitor and protect against security incidents
• Enforce our Terms of Service and policies
• Comply with legal obligations and protect our rights
• Verify user identity and prevent unauthorized access

3.4 Business Operations

• Conduct data analysis and research
• Measure advertising and marketing effectiveness
• Perform accounting, auditing, and billing activities
• Improve our business operations and strategies

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

• Payment processing (Stripe, Apple Pay, Google Pay)
• Cloud storage and hosting (Amazon Web Services)
• Authentication services (Firebase, Auth0)
• Analytics and performance monitoring
• Customer support tools
• Email and communication services
• Content delivery networks

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders, subpoenas, or legal process
• Government or regulatory requests
• Law enforcement investigations
• Protection of our legal rights and property
• Prevention of harm to you or others

4.4 Aggregated and Anonymized Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you for business purposes, research, or marketing.

4.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure servers and infrastructure with regular security updates
• Access controls and authentication requirements for personnel
• Regular security audits and vulnerability assessments
• Incident response procedures and breach notification protocols
• PCI DSS compliance for payment processing
• Two-factor authentication options for user accounts

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Third-Party Services

Our Service integrates with various third-party services. These third parties have their own privacy policies, and we encourage you to review them:

• Firebase (Google): Authentication, analytics, crash reporting
• Amazon Web Services: Cloud infrastructure, storage, content delivery
• Apple App Store: App distribution, in-app purchases
• Google Play Store: App distribution, in-app purchases
• Stripe: Payment processing
• Analytics Services: Usage tracking and insights

7. Cookies and Tracking Technologies

We use various tracking technologies to collect and store information:

7.1 Types of Tracking Technologies

• Cookies: Small data files stored on your device
• Mobile Device Identifiers: Unique identifiers assigned to mobile devices
• Web Beacons: Electronic images used to track usage
• Log Files: Automatically recorded server information
• Local Storage: Data stored locally on your device

7.2 How We Use Tracking Technologies

• Remember your preferences and settings
• Authenticate your account
• Analyze usage patterns and trends
• Personalize content and recommendations
• Measure advertising effectiveness
• Improve Service performance

7.3 Your Choices

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Service functionality.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete it. If you believe we have information about a child under 13, please contact us immediately at privacy@ziri-app.com.

For users between 13 and 18, parental consent may be required for certain features, particularly access to mature content.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

9.1 General Rights

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to exceptions)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request restriction of processing
• Objection: Object to certain processing activities
• Withdrawal of Consent: Withdraw previously given consent

9.2 Exercising Your Rights

To exercise these rights, contact us at privacy@ziri-app.com. We may need to verify your identity before processing your request. We will respond to your request within the timeframe required by applicable law.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records
• Fulfill the purposes outlined in this policy

When we no longer need your information, we will securely delete or anonymize it. Some information may be retained in backup systems for a limited period.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws than your jurisdiction.

We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with service providers
• Compliance with applicable data transfer mechanisms
• Encryption and security measures during transfer

12. Marketing Communications

We may send you marketing communications about our Service, new content, and special offers. You can opt-out of marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Adjusting your notification preferences in the app
• Contacting us at privacy@ziri-app.com

Note that you cannot opt-out of service-related communications (e.g., account verification, payment confirmations, technical notices).

13. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act:

13.1 Your Rights

• Right to Know: Request disclosure of personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising privacy rights

13.2 Categories of Information We Collect

13.3 How to Exercise Your Rights

California residents can submit requests via:

• Email: privacy@ziri-app.com
• In-app privacy settings

We will verify your identity before processing requests and respond within 45 days.

14. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation:

14.1 Legal Basis for Processing

We process your personal data based on the following legal bases:

• Contract Performance: To provide our services under our Terms of Service
• Legitimate Interests: For business operations, security, and service improvement
• Legal Obligations: To comply with applicable laws and regulations
• Consent: For marketing communications and optional features
• Vital Interests: To protect health and safety in emergency situations

14.2 Your GDPR Rights

• Access your personal data and receive a copy
• Rectify inaccurate or incomplete data
• Erase your data ("right to be forgotten")
• Restrict processing of your data
• Object to processing based on legitimate interests
• Data portability to transfer your data
• Withdraw consent at any time
• Lodge a complaint with supervisory authorities

14.3 Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer:

• Email: dpo@ziri-app.com

15. Additional Regional Privacy Rights

15.1 Nevada Residents

Nevada residents may opt-out of the sale of personal information by emailing privacy@ziri-app.com. We do not currently sell personal information.

15.2 Virginia Residents

Virginia residents have rights similar to California residents under the Virginia Consumer Data Protection Act, including rights to access, delete, correct, and port personal data.

15.3 Colorado Residents

Colorado residents have rights under the Colorado Privacy Act, including the right to opt-out of targeted advertising and profiling.

15.4 Connecticut Residents

Connecticut residents have rights under the Connecticut Data Privacy Act similar to other state privacy laws.

15.5 Canada Residents

Canadian residents have rights under PIPEDA and provincial privacy laws, including access and correction rights.

16. Do Not Track Signals

Some browsers transmit "Do Not Track" signals. We do not currently respond to these signals, but we do not track users across third-party websites for advertising purposes.

17. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting a notice in the app
• Sending an email to registered users
• Updating the "Last updated" date

Your continued use after changes indicates acceptance of the updated policy.

18. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices:

• Email: privacy@ziri-app.com
• Data Protection Officer: dpo@ziri-app.com
• General Support: support@ziri-app.com

When contacting us, please provide sufficient information for us to identify you and respond to your request.

19. Content Policy and Mature Content

Ziri contains mature themes and romance content. We collect and process age information to:

• Ensure age-appropriate content access
• Comply with content rating requirements
• Provide parental controls where applicable
• Filter mature content for users under 18

Users must be 18 or older to access mature-rated content. We use age verification and content filtering technologies to enforce these restrictions.

20. Accessibility

We are committed to ensuring our Privacy Policy and services are accessible to all users. If you need this policy in an alternative format, please contact us at privacy@ziri-app.com.